Frequently Asked Questions

Everything you need to know about choosing, reserving and receiving your puppy.

Choosing a puppy

How do I choose a puppy?

You can browse the puppies with confirmed availability on the website. Each listing shows the current photos, the price and the details we have. Once we have identified a specific puppy that matches what you are looking for, we can provide or request further photos and video where they are available.

Are your puppies purebred, and do they come with pedigree papers?

The puppies we describe as purebred are born from parents of the same breed. However, unless specifically stated otherwise, they do not come with pedigree papers and are not sold as officially pedigree-registered dogs.

We primarily offer puppies as family companions rather than dogs specifically registered and selected for showing or breeding. Each puppy comes with an EU pet passport in which its breed, microchip number, vaccinations and veterinary information are recorded.

Please note that an EU pet passport is not the same as a pedigree certificate. The passport contains the puppy’s identification and health information, while a pedigree officially documents its ancestry.

If you require a puppy with an officially recognised pedigree for showing, breeding or personal preference, please let us know before making a reservation. We will be happy to check availability, but the price and conditions may be different.

What if you do not currently have the breed I am looking for?

Join our availability list. Tell us the breed, when you would be ready and roughly what you have in mind, and we will contact you as soon as a suitable puppy or an upcoming litter is confirmed. We work with a network of trusted partner breeders, so availability is not immediate.

Joining the list is an enquiry only. It does not reserve a puppy, and no price or arrival date can be confirmed until a suitable puppy is found.

Which puppies are available right now?

Every litter we can reserve today is on our available puppies page, with photos, the price and how many males and females are left. The list changes as puppies are reserved and new litters are confirmed. If the breed you want is not there, join the availability list and we contact you as soon as a suitable puppy is confirmed.

Can I see the puppy and its parents before I reserve?

Our puppies are raised in Europe, by our own breeding lines and trusted partner breeders, so most families meet their puppy at the handover in Cyprus. Before you reserve, we send you recent photos and a short video of the puppy you are interested in and, where we have them, photos of the parents. Ask us anything about a particular litter.

At handover you meet the puppy and check its EU pet passport before you pay the balance.

Can I choose the sex and colour?

Yes, as far as the litter allows. Each litter page lists the males and females still available and their colours, and on the availability list you can tell us the sex, colour and pedigree you prefer. A puppy is held only once its deposit is confirmed, so reserving early gives you the widest choice.

Which breeds are best for an apartment in Cyprus?

Small, people-focused companion breeds settle best in a flat: for example the Maltipoo, Cavapoo, Shih Tzu, Havanese, Cavalier King Charles Spaniel and Toy or Miniature Poodle. Every breed page has an "at a glance" table with size, exercise needs, how the breed copes with the Cyprus summer and whether it suits an apartment. Short-nosed breeds such as the Shih Tzu and the Pug need air-conditioning in summer. Our article Small dog breeds for Cyprus compares fifteen breeds on the heat, shedding, children and time alone.

Are Maltipoos and Cavapoos purebred?

No. They are first crosses between two breeds (a Maltese or a Cavalier King Charles Spaniel with a Toy or Miniature Poodle), and no kennel club registers them as a breed. Size and coat can differ between littermates, so the parents are the best guide to how a puppy will turn out. Compare the two on our Maltipoo and Cavapoo pages.

Reserving and paying

How does the reservation process work?

Once you have chosen your puppy, we send you a written confirmation. It sets out the puppy’s details, the total price, the deposit, what is included, and the expected arrival period.

The reservation becomes final once the deposit has been received and we have confirmed it in writing. We issue a receipt for the deposit. Until then, a puppy is not held.

The deposit is typically between €300 and €500, depending on the puppy. The remaining balance is paid at handover, unless we agree otherwise in writing, and a final invoice is issued when the purchase is completed. The exact amounts and payment details are confirmed individually in your written confirmation.

We keep you updated while your puppy is being prepared, and we contact you again before the arrival to arrange the handover.

How do I pay?

We are usually paid by Revolut — our tag is @salineropetshop. The payment details page has the tag, a link straight to it, and our company bank account for anyone who would rather send an ordinary transfer.

You can also pay the deposit in cash, in person: we can meet you in Larnaca, and you get a receipt on the spot.

Please put your name and the breed in the reference, so we can match the payment to your reservation. The exact amount and the due date are always stated in your written confirmation.

These are the only payment details we use. We will never ask you to pay to a different tag or account, and we will never send you new details by message. If you receive such a request, it did not come from us.

How much does a puppy cost?

Each breed page shows our starting price for that breed, and each litter page shows the price of that litter. The price includes the vaccinations, deworming, microchip, EU pet passport, veterinary examinations, the escorted journey and delivery within Cyprus. The exact amount for your puppy is set out in your written confirmation before you pay anything. Our article How much does a puppy cost in Cyprus? lists the price of every breed and what to check before paying any seller.

Is it safe to pay a deposit before I see the puppy?

You pay only a deposit up front, usually €300–500, against a written confirmation and a receipt, and you pay the balance only after you have met your puppy in Cyprus. We are licensed by the Cyprus Veterinary Services (licence EZ.KΠZ.Y.046) and registered as WS & Salinero Ltd. (HE 472346). If you would rather not pay anything online before meeting us, we can meet you in Larnaca and you can pay the deposit in cash, against a receipt.

Our payment details never change: they are on our payment page. If anyone sends you different details, it is not us. See how it works for the whole process.

What happens if I change my mind after reserving?

The conditions for cancelling or changing a reservation, including what happens to the deposit, are set out in your written confirmation and in the Puppy Sale Agreement, so you know them before you pay. If a puppy becomes unavailable, or a veterinarian finds it unfit to travel, we tell you at once and agree with you either a suitable alternative or the return of what you have paid for that puppy. Your statutory rights as a consumer are not affected.

Will I get a receipt and an invoice?

Yes. You receive a receipt for the deposit, and a final invoice when the purchase is completed at handover. We are a Cyprus-registered company, WS & Salinero Ltd. (HE 472346).

Health and documents

What is included in the price?

The price of each puppy is set out in your written confirmation, which is the definitive list for your puppy. It normally covers the veterinary preparation, identification, documentation and transport described below:

  • Microchip identification — the puppy is microchipped before travelling, and the number is recorded in its documents.
  • Vaccinations — those appropriate to the puppy’s age, together with the rabies vaccination required for the journey. EU rules do not allow the rabies vaccination before 12 weeks of age, and the puppy may travel 21 days after it, so the earliest a puppy can reach you is at around 15 weeks.
  • Regular deworming — anti-parasite treatment on the schedule appropriate to the puppy’s age.
  • Examination by our own veterinarian — a clinical examination before the puppy is prepared for travel.
  • Official veterinary inspection — a further check by an authorised veterinarian, who confirms that the puppy is fit for the journey.
  • Full documentation — the microchip number, the vaccinations, the anti-parasite treatments and the pre-travel examination are entered in the puppy’s individual EU pet passport, which is handed to you together with the puppy.
  • Travel arrangements — we organise the journey to Cyprus, and transport within Cyprus to the handover place agreed with you is included in the price.
  • Personal escort — your puppy travels in the care of an attendant who holds a certificate of competence issued under EU Regulation 1/2005 on the protection of animals during transport.
  • TRACES and administration — the international movement is registered in the EU TRACES animal health system, and we handle all the associated paperwork.

The veterinary preparation and documents are described in more detail in the next question. Anything not listed in your written confirmation is not included.

What veterinary care and documents does the puppy receive?

Every puppy is identified with a microchip and receives age-appropriate vaccinations and deworming before travelling to Cyprus.

Within 48 hours before departure, the puppy undergoes an official veterinary identity and clinical examination. The veterinarian verifies the microchip and documentation and confirms that the puppy shows no clinical signs of disease and is fit for the intended journey.

Each puppy has an individual EU Pet Passport containing important identification and veterinary information, including:

  • the puppy’s description and date of birth;
  • the microchip number;
  • vaccination records;
  • anti-parasite treatment records;
  • details of the authorised veterinarian;
  • the pre-travel clinical examination.

The journey to Cyprus is officially documented through the EU TRACES animal health system.

What is an EU pet passport? Is it a pedigree?

The EU pet passport is your puppy’s official identity and health record: the microchip number, the vaccinations with their validity, the anti-parasite treatments and the pre-travel examination. It travels with the puppy and is handed to you at handover; your vet will want to see it.

It is not a pedigree. A pedigree documents ancestry and comes only where your written confirmation says so.

Is the puppy vaccinated against rabies?

Yes. EU rules require it for the journey: the rabies vaccination cannot be given before 12 weeks of age, and the puppy may travel 21 days later. The vaccination and its validity are recorded in the pet passport. Ask your vet when the booster is due, and check it before any trip abroad.

What if my puppy gets ill after handover?

Before travelling, every puppy is examined by our own veterinarian and, within 48 hours of departure, by an authorised veterinarian who confirms it is fit for the journey. From handover, day-to-day care and veterinary treatment are yours, so register with a local vet in the first days. If anything worries you, tell us too; we help where we can. Nothing in our terms limits your statutory rights as a consumer.

Travel and handover

How does the handover work?

We contact you before the puppy’s arrival to confirm the handover arrangements.

At handover, you can meet and inspect your puppy and review the accompanying EU Pet Passport. We complete and sign the Puppy Sale Agreement, and the remaining balance is paid.

You receive:

  • your puppy;
  • the puppy’s EU Pet Passport;
  • the signed Puppy Sale Agreement;
  • the final sales invoice;
  • a puppy care information guide.

The care guide provides practical information about feeding, everyday care and the puppy’s first days in its new home.

Delivery within Cyprus, to the handover place agreed with you, is included in the price.

How long until my puppy arrives?

Your written confirmation gives an expected arrival period. It is an estimate, because it depends on veterinary schedules, official inspections and travel arrangements. Under the EU rabies rules the earliest a puppy can reach you is at about 15 weeks of age. If the expected period changes, we tell you as soon as we know.

Do you deliver anywhere in Cyprus?

Delivery within Cyprus, to the handover place agreed with you, is included in the price. We contact you before the arrival to agree the place and time.

Who travels with the puppy?

A personal escort who holds a certificate of competence under EU Regulation 1/2005 on the protection of animals during transport. The movement is registered in the EU TRACES animal health system, and we keep you updated on the way.

After your puppy comes home

What support do I get after my puppy comes home?

You are welcome to contact us with any questions as your puppy settles in. The puppy care guide you receive at handover covers feeding, everyday care and the first days at home.

What should I feed my puppy at first?

A food made for puppies, twice a day, morning and evening, in the amount the packaging gives for your puppy’s weight. We hand you some of the food your puppy is eating now; for the first meals mix it about half and half with the new food, and change over gradually across several days. Our puppy care sheet has the details.

Do I need to register my puppy in Cyprus?

Any registration required in Cyprus is the owner’s from handover. Take the pet passport to your local vet in the first days: the vet will check the microchip and records and tell you what is needed where you live.

Can I travel abroad with my puppy?

Yes, with the EU pet passport. Before any international trip, ask your vet to check that the rabies vaccination will still be valid, and confirm the entry requirements of the country you are going to and of the airline.

When can my puppy go outside and meet other dogs?

Your puppy has completed the initial vaccination programme. Your vet will confirm when the boosters are due and when it is ready for parks and other dogs. From the first walks, use a tick-prevention product your vet recommends, and ask about sandfly protection between about May and October.

These answers are for general information. The binding terms of your purchase are set out in your written confirmation and in the Puppy Sale Agreement.

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